Monday, May 5, 2014

Introducing HIPAA Compliant Patient Communication

Now dental practices can send protected health information directly to their patient's current email address through Secure-Mail™

Secure-Mail now becomes a powerful practice-builder along with continuing to be a proven communication tool for the secure exchange of protected health information between dentists, patients, specialists and dental labs. Allowing dental teams to securely send their patients:
  • Payment information
  • Treatment follow-up information
  • Patient referrals and treatment records
  • Tax and insurance receipts
  • Prescriptions and medical information
  • Protected Health Information (PHI) in appointment reminders
  • Appointment follow-up information
  • Images, X-rays and more
Read the full Press Release on Secure Patient Communication Here.
We have also developed a number of materials to assists your practice as you inform your patients about your team’s commitment to the privacy and accuracy of their patient's sensitive information with a full range of ready to use HIPAA Patient Privacy Materials.

Friday, May 2, 2014

Secure-Mail™ Unaffected by Heartbleed

You’ve probably heard about the Heartbleed Bug that has caused a great stir in the news lately. Many organizations – including large and well-known email providers – have admitted that they were affected and have been forced to take rapid action to protect themselves and their users. A cybersecurity columnist for Forbes described Heartbleed as arguably “the worst vulnerability found since commercial traffic began to flow on the Internet”.

Brightsquid is extremely pleased to share that Secure-Mail was unaffected by the Heartbleed Bug as we are not using an affected version of OpenSSL, a cryptography library commonly used for secure communication on the Internet. Further, the OpenSSL library has already been patched, so future versions will not be vulnerable either.

Heartbleed is caused by an issue in the OpenSSL library called a buffer over-read, where a computer responds to a request with more information that it should provide. It exploits a mechanism called a heartbeat extension, which is used to confirm that a remote computer is still available. The computer requesting the heartbeat sends a text string (such as “potato”, “bird” or “hat”) and the length of that string to a remote computer and asks for it to be repeated back. In the case of Heartbleed, the remote computer doesn’t check to see whether the length provided and the actual length of the string match. A malicious user can request a much longer response than the string’s true length, causing the remote computer to return the requested string as well as other information after the string in the computer’s memory. This could include sensitive information such as passwords, credit card numbers, and banking information. This is illustrated very clearly in the following web comic:

At Brightsquid, we understand the importance of maintaining data security for Protected Health Information (PHI) within your practice and the regulatory implications. Secure-Mail remains the best way to safely share protected health information with patients, dentists, specialists and labs.

For more information about what Secure-Mail has to offer and how it delivers regulatory compliance for your practice, please visit:

Monday, March 31, 2014

Dr. Russell K. Kirk on Doctor to Specialist Communication in Dentistry

Recently one of our new customers, Dr. Russell K. Kirk, from Tennessee Implant & Oral Surgery wrote a great blog article titled "Trouble Communicating with Specialists? Try this." In the article Dr. Kirk outlines the current demand for clear and secure communication between specialists and their referring doctors.

We commend Dr. Kirk for listening to his referring doctors, who were asking to "minimize the number of phone calls to his office asking for referral information and x-rays?” and satisfying this need by providing them with a Brightsquid Dental Link account.

Dr. Kirk did extensive research before making his decision to purchase Brightsquid, and we are very happy to provide his office and referring doctors with a secure communication channel.

Dr. Kirk chose Brightsquid saying, "We needed to provide our referring doctors with a secure and easy way to send x-ray and referral information. We are always looking for ways to improve our service to both our patients and referring doctors. Secure-Mail protects our patient's sensitive information and simplifies the referring process."

As an oral and maxillofacial surgeon, Dr. Kirk manages a wide variety of problems relating to the mouth, teeth and facial regions. He practices a full scope of oral and maxillofacial surgery with expertise ranging from dental implant surgery and wisdom tooth removal to corrective jaw surgery. This also includes techniques designed to rebuild bone structure with minimal surgical intervention and optimal patient comfort. Dr. Kirk can also diagnose and treat facial pain, facial injuries, and fractures. His offices are located at 1409 W. Baddour Parkway, Suite F, Lebanon, TN 37087 and 904 North Mt Juliet Road, Mt Juliet, TN 37122 for the convenience of serving patients in Lebanon and Mt Juliet, TN and surrounding areas.

Please visit for more information.

Friday, March 7, 2014

Brightsquid Dental Link Joins DenteMax’s MaxPlus Program to Offer Secure- Mail™ to its Network Dentists

We are proud to announce that we are joining DenteMax’s MaxPlus® Program to offer its Secure-Mail™ privacy legislation compliant (including HIPAA, PIPEDA and HITECH) email messaging system to its more than 62,000 PPO network dentists.

“DenteMax is proud to have Brightsquid in its MaxPlus Program,” said Andrea Garrett, Senior Manager Network Operations, DenteMax. “We hope the dentists in our network enjoy the Secure- Mail™ service and preferred pricing Brightsquid is extending to them.”

Mr. Rohit Joshi, CEO of Brightsquid, says “We’re excited about joining MaxPlus because it enables DenteMax network dentists and office managers to communicate securely with patients, dentists, specialists, and labs. Secure-Mail™ is specifically designed to protect the confidentiality of the patient information dentists share with their collaborators, in a safe and convenient manner.”

With over 3,000 users, Secure-Mail™ is leading the dental industry by providing encryption, auditability controls, data backup, secure storage, data disposal, identity authentication, emergency access and unique user identification. In combination with Brightsquid Dental Link, Secure-Mail™ also gives you added convenience with the ability to transmit, receive, store, view and annotate the files commonly used in these communications:
  • Compliant communication for health and dental records
  • Attach and share 500MB per message including common photo file types like JPG, PNG,DOC, PDF as well as large STL 3d images 
  • Zoom and pan on any photo with full 3D rotation in the Image Studio
  • Works with your existing email address
DenteMax network dentists can now register for preferred pricing with their annual subscription. For more information please contact our office at 1-800-238-6503.

Read the full press release here:

Monday, February 24, 2014

Dr. Barry R. Franzen, DDS on Secure Communication Using Brightsquid Dental Link

Dr. Barry R. Franzen from Milwaukee Dental Implants has been using Brightsquid Dental Link for the past 6 months. Technology and patient privacy is an important part of Dr. Franzen's practice and he has chosen to use Brightsquid to provide both his patients and referring dentists with the highest level of service. We had a chance to talk with Dr. Franzen recently and here is what he has to say about Brightsquid:

"Brightsquid has been an indispensable addition to our communication methods with our referrals. Keeping all members of the implant team on the same page is critical for predictable outcomes. The surgical, restorative and implant teams can easily communicate throughout the entire course of therapy with the use of Brightsquid software. Predictable outcomes are the norm as the software keeps everybody up to date as to the patient's progress in a HIPAA compliant, instantaneous manner."

"For specialists who are wasting an inordinate amount of time and money dictating letters to their referrals, Brightsquid provides easy to use, customizable, templates for various procedures for each patient. As the next phase of therapy is completed and your write your treatment notes, just click and paste them into the template and your referral has an immediate update as to where their patient is along their course of treatment. The method is secure, accurate and immediate. No more wasted time for office personnel typing letters and pasting stamps."

"Have you ever needed an immediate consultation with another office or a case you just wanted someone else to see if they are seeing what you are seeing? You could send the patient across town with a DVD of their CBCT in hand or you could send the file via Secure-Mail while the patient waits in your office. Immediate feedback and consultation is simple with Secure-Mail and your patients will truly appreciate the convenience it provides them."

We have a number of customer stories coming in, so please stay tuned for more great videos, interviews and recommendations. If are a fan of Brightsquid Dental Link and would like to be featured in or would like more information on our customer stories, please email

As a prosthodontist, Dr. Barry R. Franzen, DDS specializes in Restorative and Implant Dentistry. This specialty includes cosmetic dentistry, crowns, bridges, partials, dentures, and dental implants. Dr. Franzen’s dental practice combines advanced training, innovative technology, and compassionate care to deliver exceptional results. He will take the time to listen to your needs, and the entire team will ensure that your experience is comfortable and rewarding on many levels. Dr. Franzen has carefully chosen technologies that will have the greatest benefits for his patients. With digital radiography, soft-tissue lasers, and computer-guided implant surgery, Dr. Franzen diagnoses and performs reconstructive procedures with the utmost precision and efficiency. Visit for more information.

Tuesday, February 4, 2014

Inside Sales Representative

Brightsquid is a software company providing web-based products that represent a fundamental shift in how healthcare professionals communicate and interact. Brightsquid recently introduced Secure-Mail™, which works just like email but offers dentists, specialists and labs a secure way to exchange patient information. Growing quickly in the throughout the dental industry, Brightsquid currently has over 2,700 users in 11 countries.

Brightsquid is currently seeking a self-driven and results-oriented individual to carry out sales activities. The role is based in Brightsquid’s Calgary office, with only limited travel expected. This exciting full-time position will provide the appropriate candidate with the opportunity to assist in the implementation of the marketing plan and execute on the sales plan. This is your opportunity to join our growing team and be a part of this exciting technology. 

  • Strong verbal and written communication skills 
  • Comfortable with the use of software and the internet 
  • Quick learner with initiative, flexibility and strong organizational skills 
  • Proven ability to push past rejection and achieve results 
  • Professional and friendly attitude with a convincing personality 

  • Promote/sell/secure orders from existing and prospective customers 
  • Expeditious response and follow-up on sales enquiries 
  • Track and report on all activities though CRM system 
  • Work effectively with sales and marketing team to coordinate efforts 
  • Researches sources for developing prospective customers 

Please forward resume to quoting Inside Sales Representative in the subject line. Please list salary expectations in your cover letter. Only qualified candidates will be contacted for an interview.

Friday, January 17, 2014

Brightsquid Secure-Mail™ Enhancements

Brightsquid is excited to announce an update to the Secure-Mail™ user interface! This major update will improve usability and enhance your ability to compose, address and sort your Secure-Mail™ messages. It also looks fantastic!

+Plus Be sure to check out the new Secure-Mail™ redesign on your smartphone or tablet. We love it and think you will too.