Thursday, August 29, 2013

Customer Support and Operations Agent



Brightsquid is looking for a motivated and passionate individual to provide support, assistance and guidance to our customers. The requirements of these customers will range from basic computer issues to complex troubleshooting of Internet, browser and integrated technology issues.

Requirements
  • Diploma or degree in a related technical field preferred, or equivalent work experience
  • Demonstrated proficiency in web technologies
  • Interest and passion for all things technical and Internet based (Mac, PC, Smartphones and related devices)
  • Strong verbal and written communication skills
  • Experience in training and supporting non-technically minded computer users

Duties
  • Respond to incoming customer support requests
  • Track and log incoming support requests
  • Validate and report bugs identified by customers or discovered through day to day use of our software
  • Contribute to the creation and maintenance of training materials for our software
  • Provide IT support to staff in the Calgary office
  • Troubleshoot laptops, PC’s and peripheral devices
  • Install and track software applications for Calgary users
  • Assist with testing new features prior to launch

Expectations
  • Must be able to work independently without direct supervision
  • Able to handle complex troubleshooting tasks in a timely manner
  • Must be friendly, personable and approachable by customers of all technical abilities
  • Should be flexible, creative and able to prioritize multiple tasks
  • Willingness to learn

For more information or to apply for this position please contact:

Mark Eyre – mark@brightsquid.com
Director, Customer Operations
Brightsquid Dental LTD
Alistair Ross Technology Centre
Suite 507- 3553 31st Street NW, Calgary AB

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