Thursday, August 29, 2013

Customer Support and Operations Agent



Brightsquid is looking for a motivated and passionate individual to provide support, assistance and guidance to our customers. The requirements of these customers will range from basic computer issues to complex troubleshooting of Internet, browser and integrated technology issues.

Requirements
  • Diploma or degree in a related technical field preferred, or equivalent work experience
  • Demonstrated proficiency in web technologies
  • Interest and passion for all things technical and Internet based (Mac, PC, Smartphones and related devices)
  • Strong verbal and written communication skills
  • Experience in training and supporting non-technically minded computer users

Duties
  • Respond to incoming customer support requests
  • Track and log incoming support requests
  • Validate and report bugs identified by customers or discovered through day to day use of our software
  • Contribute to the creation and maintenance of training materials for our software
  • Provide IT support to staff in the Calgary office
  • Troubleshoot laptops, PC’s and peripheral devices
  • Install and track software applications for Calgary users
  • Assist with testing new features prior to launch

Expectations
  • Must be able to work independently without direct supervision
  • Able to handle complex troubleshooting tasks in a timely manner
  • Must be friendly, personable and approachable by customers of all technical abilities
  • Should be flexible, creative and able to prioritize multiple tasks
  • Willingness to learn

For more information or to apply for this position please contact:

Mark Eyre – mark@brightsquid.com
Director, Customer Operations
Brightsquid Dental LTD
Alistair Ross Technology Centre
Suite 507- 3553 31st Street NW, Calgary AB

Monday, August 19, 2013

Internet Explorer 7 Support Update

With our most recent 1.16 release we have ceased support for Internet Explorer 7.  Our support for this browser to date has been limited, and Mark and the support team have been gently encouraging our users to upgrade, but as of 1.16, we will no longer address any Internet Explorer 7 issues.
Why are we doing this?  First and foremost, Microsoft has been encouraging users to upgrade to Internet Explorer 8 or higher for some time now.  Internet Explorer 8 offers better security features, superior performance, and is a more advanced browser overall.
Supporting Internet Explorer 7 has become an increasingly time consuming task.  As we try to implement new and more advanced techniques to allow you to securely interact with your colleagues, getting these features working in Internet Explorer 7 has been taking more and more time.  Further, usage has steadily decreased to the point where Internet Explorer 7 makes up less than 3% of our traffic.
While this may cause some inconvenience, this move is necessary to keep your Brightsquid experience secure, intuitive and, well, awesome.
If you have some dependency on Internet Explorer 7 for another piece of software you use, we'd suggest installing an additional browser for your Brightsquid and general web usage.  Google Chrome, Mozilla Firefox and Apple Safari are all very good alternatives.  I prefer Chrome myself, but they are all excellent browsers.
If you have any additional questions, our support team is always happy to help support@brightsquid.com or 1-800-238-6503.

Thursday, August 15, 2013

New Features Added to Secure-Mail!

We have updated the Secure-Mail™ inbox to help our users manage their incoming messages. Users can now sort their inbox by conversation, sender and date. Messages can then be further organized  by either unread messages or  latest messages appearing first.

+ Plus users can now easily download all attachments from Secure-Mail™. Simply click "Download Attachments" to quickly download all of the attachments in a message, stages in a treatment and in a digital Rx.


Sort by Conversation - All messages will be sorted based on conversations. This setting will group all communication with the same subject line together.

Sort by Sender - All messages will be sorted based on who sent the message. This setting will group all communication from the same sender together.

Sort by Date - All messages will be sorted based on the date the message was sent. This setting will be the default setting, allowing users to view the most current information first.

Customized View - After selecting the sort method, users can also have messages ordered by "Unread First" having unread messages appear on top or by "Latest First", where the most recent messages will appear at the top of the list.

We are happy to offer this FREE update to our user's accounts and look forward to continuing to support their activity. All of our upgrades are driven by user feedback, so please let us know what you think of the new features and any improvements you would like to see.